Refund Policy

This policy explains how refunds are handled for Travelomedia marketing and digital support services.

Before Work Begins

If a client cancels before work has started, Travelomedia may refund eligible service fees after deducting any already-incurred third-party costs or administrative charges stated in the written agreement.

After Work Begins

Once strategy, design, content, setup, campaign, or technical work has started, fees may be partially or fully non-refundable depending on the completed work and the agreed project scope.

Third-Party Costs

Advertising spend, software subscriptions, hosting charges, payment processing fees, domain fees, and other third-party costs are normally non-refundable once paid to the provider.

Service Issues

If a client believes a paid service was not delivered according to the agreed scope, they should contact us with the project details. We will review the matter and respond with a practical resolution.

No Outcome Guarantee

Refunds are not issued because a campaign did not produce a specific number of leads, sales, rankings, approvals, or commercial results unless a separate written agreement states otherwise.

Contact

Refund questions can be sent to support@travelomedia.com.